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How much do we charge for labor?
- Our labor rate is $65.00 per hour for In-Shop repair (Require One Hour)
- Our labor rate is $90.00 per hour for On-Site repair (Require One Hour)
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Is there a charge to look at my printer, or fax?
- Yes, we charge a diagnostic fee of $35.00.
Please note that if you decide to repair your machine the $35.00 is subtracted for the total bill.
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| My Printer, or Fax is out of warranty. Is it worth fixing? |
- In most cases, YES. Many printer problems are easily fixed and quite economical. But if the repair will cost more than about half of what a new printer would cost, you may want to consider purchasing a new one. Clay's Printer Repair will diagnose the problem and provide you with a detailed estimate. You can then decide whether to repair or replace the printer.
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| Can I check out if my Printer, or Fax is under warranty? |
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| Do we repair warranty machines? |
- YES, we do repair warranty machines for Hewlett Packard, Lexmark, and Okidata only. By the policy of the manufactures all warranty machines has to be brought in to us.
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| Do we have Service Contracts? Are they really worthwhile? What do I get for my money? |
- YES, like most other companies providing maintenance and repair services, we offer very affordable service agreements. They are extremely worthwhile for businesses that DEPEND on their equipment being up and running all the time. Service Contract customers get top priority. You will get your money's worth.
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| Do we take Credit Cards? |
- YES, we do. We take Visa and Master Card only.
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| Do we take Phone Orders? |
- YES, we do. We take Phone Orders for repairs on machines and purchasing machines, supplies, and accessories. We have to have a Credit Card Number, Name/Name of Company, and Expiration Date.
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| Where is Clay's Printer Repair, Incorporated? How do you get there? |
- Clay's Printer Repair, Incorporated is located at 820 Porter Place, Suite #2 in Lexington, Kentucky. Click Here for a map
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| I haven't used my inkjet printer for several weeks. It was working fine, but now it just goes through the motions like it is printing, but nothing comes out on the paper. What is wrong? |
- The liquid ink in the cartridge may have dried on the nozzles. You should run several cleaning cycles as described in your user manual. If this fails, replace the cartridge. If it still fails to print, you need to bring the printer in for service.
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| I print a lot, and lately the printer has been leaving streaks on the paper. I've tried cleaning it like the manual says, but it still streaks. What else can I do? |
- Streaks are usually caused by a buildup of ink on the moving parts. If it still streaks after cleaning, the buildup is probably in areas inaccessible to the user. We need to remove some parts to get to the buildup. Some older dot matrix printers will leave streaks when using generic ribbons. Cleaning won't help these printers at all. Laser printers will exhibit various print quality problems when they need professional service and cleaning. In most cases, if you have tried the fixes suggested in your owner's manual, and the problem persists, it is best to bring the printer in for service.
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| My printer was working OK, but now when I try to print a document, it prints nonsense characters. I haven't changed anything in the computer or on the printer. What could be wrong? |
- Turn the printer off. Save your work and exit all programs. Shutdown your computer. Remove the printer cable from the printer and from the computer. Reattach the cable and turn everything back on again. If the problem is still there, reinstall the printer driver and make sure the correct printer is selected in your application. If it still fails, we need to look at BOTH the printer and your computer.
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If you have any other questions you like to ask us, please feel free to contact us at info@claysprinters.com
Revised: November 20, 2000 |
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